We offer a free 30-day full refund of your purchase for our COT Premium Services. Please contact us within the first 30-days and we will refund your purchase promptly. We will do everything we can to make sure you are refunded the exact way you paid.
We are committed to your privacy and seek to minimize the amount of information collected from our users.
In order to provide our services, we collect username, password, email address, physical billing address (in order to determine if tax needs to be calculated). Our system also receives a notice of the payment method you used by your account and the last four digits of your payment method through a token communication with the Payment Processor. We do not have access to your payment details during the checkout process or store your full credit card number at any time. See payments & security below for more information.
Payments & Security:
CountingPips.com uses a secure HTTPS environment to serve our web pages, to protect our logins, account pages and to provide an overall secure user experience. All payments made to our site are processed only through major third-party payment processors Paypal and Stripe. We do not have access to your actual credit card number or payment details during checkout and processing. We receive the last 4 digits of your payment method and the type of payment method that is stored on your account page. These details are shared to our platform through a security technique called Tokenization and should not to be misunderstood as our site having actual access to your sensitive payment information.
As always, please feel free to contact us with concerns or questions regarding your account.